The first step is to contact our office using the phone number(s) listed or by going to our website and filling out a form. You will be referred to a Rafiki Home Care Services Coordinator, who may visit you at home or in the hospital, to discuss the services available to you.

During the initial assessment, we take detailed notes about your loved one’s
hobbies, interests, and needs. We then review our caregiver pool to find the
person with the matching personality and skills. A member of our team will also
be present on the first day of home care for the caregiver introduction and to
ensure a smooth start.

Yes, extensively. We start by hiring caregivers who have experience working in
senior care, then we provide education on Senior Helper’s processes, standards,
and core values. New caregivers complete a six-hour orientation training that
includes topics such as rights of clients, infection control, client care tips, and
more. All caregivers have access to dozens of training topics about health care
and senior care.

No, you should never pay a caregiver directly. One designated family member will
receive an invoice every other week, and payment should be remitted directly to
our office.

It depends on the type of service you have requested. It might include grocery
shopping and running errands in the morning, preparing and eating lunch,
preparing dinner for later, and going for a walk and playing games in the
afternoon. We also have many activities available for our caregivers to check out
from our Client Resource Library, including mind-stimulating programs for our
clients with Alzheimer’s or dementia.

If you or your senior family member is uncomfortable for any reason, please let us know—you won’t hurt anyone’s feelings. The most important thing is that you are happy and feel comfortable with your caregiver. If you would like us to find a new caregiver, call our office and we will assist you.

On days when your caregiver is unavailable, we make every effort to find a
substitute who is also a great match for your loved one. We will call to notify you
of the situation, and if you have not previously met the substitute caregiver, a
member of our team will typically come to your home to make introductions.

Senior Helpers locations provide a full range of senior services that may include
Wellness Watch, Sitter Services, Care Management, and much more. Please
contact our office by email or phone.

When provided with a schedule, our caregivers can remind their clients to take
medication at appropriate times, but they cannot assist or administer the
medication.

Rafiki Home Care Services will be there for you as much or as little as you need us
during this stressful and difficult time. As soon as you can, call our office to let us
know the specific situation and an estimated length of hospital stay. We can help
by providing our Sitter Services, during which a caregiver will stay with your loved
one so you can get some rest. We can also assist with the transition to home and
making sure your loved one is following the steps recommended by the doctor.

Right away. Rafiki Home Care Services will work to mobilize as quickly as possible
so your loved one gets the support they need while you take a well-deserved
break.

We do have a standard service agreement that outlines the services that we will
provide, which protects you and us. However, you can cancel our service at any
time with at least two weeks notice.

Absolutely! We just ask that you give us as much notice as possible by calling our
office. Any cancellations with less than 24 hours notice may be subject to fees.

Home Care Services office and speak with a member of the team.